How to define user as technician ?

Step 1 :

Go to the "User" list page from the side menu > Select the user > Hover over the "Action" button > Click on Edit.

Step 2 :

The "Edit User" page will pop up > Click on User details > Scroll down and update the role to Technician.

Step 3 :

Next, click on the User Permissions tab.

Step 5 :

Allow access to Service Tickets > Click on Save Changes.