Service Desk

An intelligent helpdesk, often referred to as an AI-powered or smart helpdesk, leverages artificial intelligence (AI) and advanced technologies to enhance and streamline the process of providing customer support and managing IT-related issues. Here are key features and aspects associated with an intelligent helpdesk:

• TICKET BY EMAIL
• TICKET BY MOBILE APP
• TICKET BY SELF SERVICE
• TICKET ALLOCATION BY ALIAS
• TICKET ALLOCATION BY CATEGORY
• AUTO ALLOCATION
• WEBSITE INTEGRATION
• AUTO TICKET GENERATION
• TICKET VIA OMNI CHANNEL
• KNOWLEDGE BASE PUBLIC/PRIVATE
• SLA MANAGEMENT
• HOLIDAY MANAGEMENT
• FEEDBACK MANAGEMENT
• TECHNICIAN PERFORMANCE
• TICKET NOTES
• WORK FLOW MANAGEMENT
• API INTEGRATION
• RULES BASED AUTO ALLOCATION
• TICKET VIA IVR
• VISITOR TRACKING AND TOCKEN