Service Tickets

Service tickets are to support and help to deal with any query/issues/request of the organization. ITM supports to create a ticket for all type of users and view/manage by admin/ticket handler.

Action Control :- In service ticket, there are totally 4 action controls which are the special rights to the technician who has service ticket access. It may vary for everyone. They are as follows:-

1. Add star - Used to note it as important for future reference
2. Edit - used to edit some details of ticket such as device,assigned to,priority,tat hours etc.
3. Transfer - Used to transfer a ticket to another department
4. Assign to - Used to assign a particular ticket to another particular technician
5. Self-assign - Used to assign a particular ticket to you. That means you are taking the complete responsibility for that ticket.
6. Delete - Used to delete a ticket for specific reason.
7. Mark Spam - Used to spam a particular unnecessary ticket.
8. Ticket History - Used to display history of particular ticket.