Auto Allocation Group

Auto allocation group is used to ticket is auto assign to this group member.

To create a new Auto Allocation Groups

After opening popup modal , fill in the all the details as follows :

• Enter the group name.
• Enter the group description.
• Select the department (refer click at section).
• Select the Location Approval Required yes or no.
• Click on save button.

To edit a Auto Allocation Groups

• After open popup modal and change any details per your requirements.
• After Click on save Button.

To delete a Auto Allocation Groups

To View Member a Auto Allocation Groups

To add Member a Auto Allocation Groups

After opening popup modal , fill in the all the details as follows :

• Select the user.
• Enter the number in max Ticket/Hr.
• Enter the number in max Ticket/Day.
• Select the location access.otherwise enable the check all location.
• click on save button.

To edit Member a Auto Allocation Groups

• After display popup and change the details as per your requirement.
• Click on save Button.

To delete Member a Auto Allocation Groups

To clone a Auto Allocation Groups

• after display popup model and fill the details.
• click on save button.
• after create a new auto allocation group for same as copy (clone) to selected group.

To history a Auto Allocation Groups

• after redirect the new page and display all details updated by,updated at, deleted by, deleted at etc.

To configure a Auto Allocation Group

• Select the auto allocation group after this problem categories base create ticket so ticket is auto assign to in this group member.