CC Email Groups

CC Email groups used to ticket creation time send mail this group member.

To create a new CC Email Group

After opening popup modal , fill in the all the details as follows :

• Enter the Group name.
• Select the Department (refer click at section).
• select the Problem Category of department.
• Select the sub category if available in this otherwise no.

To edit a CC Email Group

• After open popup modal and change any details per your requirements.
• After Click on update Button.

To delete a CC Email Group

• After display SweetAlert confirmation then click yes so delete ticket type otherwise click on cancel.

To View Member a CC Email Group

To add Member a CC Email Group

• After display popup and select user .
• Click on save Button.

To edit Member a CC Email Group

• After display popup and change the user for your requirement.
• Click on save Button.

To delete Member a CC Email Group

To configure a CC Email Group

• After oen a pop up and select the department and problem categories.

• after Department and problem categories base cc email user auto fill.