Escalation Groups
To create a new Escalation Group
Go to the left sidebar and select service Tickets > click on Escalation Groups > click on icon.
After opening popup modal , fill in the all the details as follows :
- Enter a Group Name.
- Select a Department (refer click at section).
- Select a Problem Category of Department.
- Select the Location based yes or No.
- Click on Save Button.
To edit a Escalation Group
Go to the service Tickets > click on Escalation Groups > click on icon.
- After open popup modal and change any details per your requirements.
- After Click on save Button.
To delete a Escalation Group
Go to the service Tickets > click on Escalation Groups > click on icon.
After display SweetAlert confirmation then click yes so delete Escalation Group otherwise click on cancel.
To download Escalation Groups
Go to the service Tickets > click on Escalation Groups > click on icon.
- After download excel sheet of all Escalation Groups list.
To Bulk import Escalation Groups
Go to the service Tickets > click on Escalation Groups > click on icon.
Instructions
Never change the first row of the Format Excel Sheet
To View Member a Escalation Group
Go to the service Tickets > click on Escalation Groups > click on icon.
To add Member a Escalation Group
Go to the service Tickets > click on Escalation Groups > click on icon > click on Add Group user button.
- After display popup and select user .
- Click on save Button.
To edit Member a Escalation Group
Go to the service Tickets > click on Escalation Groups > click on icon > click on icon.
- After display popup and change the user for your requirement.
- Click on save Button.
To delete Member a Escalation Group
Go to the service Tickets > click on Escalation Groups > click on icon > click on icon.
To clone a Escalation Group
Go to the service Tickets > click on Escalation Groups > click on icon.
- after display popup model and fill the details.
- click on save button.
- after create a new escalation group for same as copy (clone) to selected group.
