how to manage problem management
To create a new problem management
Go to the left sidebar and select service Tickets > click on problem management > click on icon.
After opening popup modal , fill in the all the details as follows :
- Enter the subject.
- Enter the description.
- Select the Department(refer click at section).
- Select the Problem Category(refer click at section).
- Select the priority such as high,low,medium,critical.
- Select the handler.
- select the impacted device.
- select the Impacted Ticket.
- Click on save button.
To edit a problem management
Go to the service Tickets > click on Problem Management > click on icon.
- After open popup modal and change any details per your requirements.
- After Click on update Button.
To delete a Problem Management
Go to the service Tickets > click on Problem Management > click on icon.
- After display SweetAlert confirmation then click yes so delete Problem Management otherwise click on cancel.
To manage user a Problem Management
Go to the service Tickets > click on Problem Management > click on icon.
- after redirect the new page and display the impacted ticket and impacted device list .
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