How to configure a ticket incident
To configure a ticket incident
In this Ticket is 2 way to impact with incident :-
-
you can create incident time ticket number is select.
- Go to the service ticket > click on all ticket >click on ticket subject > select the add to incident.
- Go to the service ticket > click on all ticket >click on ticket subject > select the add to incident.
- after open popup model and select incident subject for you can impact the ticket in incident.
Note : when you can close the incident status so this incident impacted all ticket is Resolve by system.
click on this tickets number.
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