How to manage Ticket Incident

To view a ticket incident

• after display popup model and you can view the all details.
• click on export pdf button so download pdf of this details.

To create a new ticket incident

After opening popup modal , fill in the all the details as follows :

• Select the Department (refer click at section).
• Select the incident Reported By.
• Select the incident start date and end date.
• Select Problem Category.
• Select Priority
• Select the SLA Breached yes or no.
• Enter a service impacted like as tag.
• Enter a Subject
• Select a Ticket (This dropdown value is display available of department and problem category base).
• Select a Incident status.
• Enter a financial loss amount and min hours loss
• Enter a content.
• upload a attachment as per your required.
• Click on save Button.

To edit a ticket incident

• After open popup modal and change any details per your requirements.
• After Click on update Button.

To delete a ticket incident

• After display SweetAlert confirmation then click yes so delete ticket incident otherwise click on cancel.