Ticket Status
Ticket status is used to define the ticket is which status mode pending and working.
To create a new ticket status
Go to the left sidebar and select service Tickets > click on Ticket Status > click on icon.
After opening popup modal , fill in the all the details as follows :
- Enter a Ticket status name.
- Select status is enable or disable.
- Select tat halt is enable or disable.You can set enable so this status tat is count of ticket.otherwise no.
- Select the ticket type so this type ticket display status otherwise not display.
- Select Status Form yes so display field, in this select category and form you can display this.
- Click on Save button.
To edit a ticket status
Go to the service Tickets > click on Ticket Status > click on icon.
- After open popup modal and change any details per your requirements.
- After Click on save Button.
To delete a ticket status
Go to the service Tickets > click on Ticket Status > click on icon.
To configure a ticket status
Go to the service Tickets > click on All tickets > click on subject of ticket so go to ticket detail page.
- You can set the form in status so status on change form is loaded
We are continuously improving our documentation to ensure it meets your needs. This document will be updated regularly, so please check back for the latest information. If you have any questions or encounter any issues, feel free to reach out to us at [email protected].