Ticket Trigger

A ticket trigger is an automated rule or workflow in helpdesk or customer support systems that performs specific actions based on predefined conditions whenever a ticket is created, updated, or closed. These triggers streamline tasks and ensure that support tickets are handled consistently and efficiently.

For example, a ticket trigger could:

• Assign a newly created ticket to a specific support agent based on keywords or priority.
• Send an automatic response to a customer when their ticket status changes.
• Escalate a ticket if it remains unresolved for a certain period of time.
• Notify a manager when a high-priority ticket is received.