A dynamic form for a service request is an interactive form that adjusts its fields, layout, and options based on user inputs or predefined conditions. This flexibility allows for a tailored experience that streamlines the process of submitting a service request by showing only relevant fields.
Here’s how it typically works and its components:
Conditional Fields: Specific fields appear or change based on previous selections. For instance, if a user selects "IT Support" as the request type, additional fields like "Device Type" or "Operating System" might appear.
Validation Rules: The form may apply validation rules dynamically based on user selections. For example, if "Urgent" is selected as the priority level, then a reason or justification field may become required.